Applicius Technologies Applicius Technologies
Services

Live Chat Support API Solutions for Customer Engagement

Real-time chat messaging, multi-channel support (web, mobile, social), intelligent routing, chatbot & AI integration, visitor tracking, canned responses and comprehensive customer engagement analytics.


01

Real-Time Chat Messaging

Instant bi-directional messaging with typing indicators, read receipts, message history and offline message support for seamless customer conversations.

02

Multi-Channel Support

Unified chat across website, mobile apps, Facebook Messenger, WhatsApp, Instagram DMs and SMS with a single API and consolidated inbox.

03

Intelligent Chat Routing

Smart agent assignment based on skills, availability, language and conversation context with load balancing and real-time queue management.

04

Chatbot & AI Integration

Seamless handoff between AI chatbots and human agents, intent recognition, FAQ automation and machine learning from conversation transcripts.

05

Visitor Tracking & Analytics

Real-time visitor tracking, behavior monitoring, page activity, device info and engagement scoring to enable proactive chat invitations.

06

Canned Responses & Templates

Pre-built message templates, quick replies, snippets and auto-suggestions to speed up agent responses and maintain consistency across conversations.

Features

Platform Features for Live Chat Support APIs

Enterprise chat features: real-time messaging, multi-channel support, intelligent routing, chatbot integration, visitor tracking, transcripts, ratings and advanced analytics.




01

Real-Time Messaging

Sub-second latency messaging with automatic reconnection, message queuing and delivery status tracking for reliable conversations.
02

Multi-Channel Integration

Native SDKs for web, iOS, Android, and integrations with Facebook, WhatsApp, Telegram, SMS and social media platforms.
03

Agent Management

Add/remove agents, manage roles, skills, and availability while tracking status, presence, workload, and enabling auto-assignment based on metrics.
04

Chatbot Handoff

Seamless bot-to-human escalation, context transfer, intent detection, and AI training from conversation logs ensure efficient, intelligent customer interactions.
05

Visitor Tracking

Real-time visitor behavior tracking, page journey heatmaps, device detection and geolocation with engagement scoring for chat triggers.
06

Chat Transcripts &
History

Full conversation history, searchable transcripts, attachments, reactions, and archiving ensure GDPR and HIPAA compliance support.
07

Analytics &
Dashboards

Real-time metrics track agent performance, CSAT, response times, chat duration, and conversions with insightful dashboard reporting.
08

Webhooks & Event Streams

Real-time event webhooks for new chats, messages, agent assignments and conversation completion to sync with CRM and business apps.
FAQ

We’re here to answer all your questions.

Which chat channels and platforms do you support?

We support web chat widgets, iOS/Android apps, Facebook Messenger, WhatsApp Business, Telegram, Instagram DMs, SMS, Slack and 100+ apps via webhooks. All channels feed into a unified inbox.

Our API analyzes agent skills, language preferences, availability and current workload, then routes each chat to the best-fit agent. Fallback to queue and escalation policies ensure no chat is missed.

Real-time message delivery achieves <100ms latency over WebSocket connections. Offline messages are queued and delivered when the recipient comes online. Typing indicators and read receipts update instantly across all channels.

Train custom models on your FAQs and past conversations. Bots handle common queries (refunds, orders, FAQs), route complex issues to agents, and learn from human responses. Seamless handoff preserves context.

Basic web chat integration: 1–2 weeks. Full multi-channel with routing, chatbot and analytics: 4–6 weeks. Pricing is subscription (per agent/conversation tier) + add-ons (chatbot training, custom integrations). Volume discounts available.
Contact Us

Do You Have Project in Mind?

Are you looking for a top mobile app development company? If yes, you’re in the right place. We specialize in delivering end-to-end mobile app solutions powered by the latest technologies, including AI.

Call For Inquiry

+91 (881) 023 - 1757

Send Us Email

applicius.tech@gmail.com

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